page loader
  1. Home
  2. Bài báo khoa học
  3. Chi tiết bài báo
The impact of service quality on customer satisfaction in Hospitality
Authors: Phạm Thị Kim Yến , Phan Thị Nhật Linh
299    2
FINANCE
: 788     : 101-104
: 1256-minh-chung-bao-2022-tctc.pdf
Publishing year: 11/2022
Hospitality is a rapidly growing industry, in which the main factors are service quality and customer satisfaction. Service quality is the key to finding a sustainable competitive advantage. Customers are an important part of the business and the market. To survive businesses need to provide quality products and services to bring satisfaction to customers. Customer satisfaction is an important goal of business organizations because it affects the retention of customers and the market share of the business.
service quality, customer satisfaction, hospitality
Do not stop reform tax and customsUsing the Balanced Scorecard to evaluate the performance of the enterprise service business hotel and lessons learned from the countries in the worldTax system in VietnamMaximum performance level only in the business services business businessApplication of Diffusion Theory of Innovation and the Model of Technology Acceptance in Analyzing Factors Affecting to the Use of Balanced Scorecard in Vietnamese Hospitality Firms Factors affecting to the application of balanced scorecard in Vietnamese hospitality firmsTax and tax accounting in businessesEvaluating Performance of Vietnamese Public Hospitals Based on Balanced ScorecardThe impact of sustainability practices on financial performance: empirical evidence from Sweden Factors affecting student satisfaction in the online learning at College of Economics -Vinh UniversityImpact of brand image on public university linkage in the context of autonomyPublic accounting curriculumimpact of training service quality of project-based learning on student satisfaction at Vinh University.Relationship between Capital Structure and Firm Profitability: An Application of the Agency Theory for Vietnamese Listing CompaniesTHE IMPACT OF THE CORPORATE SOCIAL RESPONSIBILITY ON FIRM REPUTATION - EXPERIMENTAL EVIDENCE AT SMALL AND MEDIUM ENTERPRISES IN NGHE AN PROVINCE Improving the quality of accounting information through the quality of accounting information systems in small and medium enterprises.