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DETERMINANTS OF STUDENTS SATISFACTION UNDER THE IMPACT OF THE COVID-19 PANDEMIC
Authors: Duong Duc Anh
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American Research Journal of Humanities Social Science
: 4     : 85
Publishing year: 9/2021
The emergence of the Covid pandemic has changed the way the world education system works. Most of the affected countries are forced to make the transition from face-to-face learning to online, which contributes to create new opportunities and challenges for university institutions and public schools. Distance learning is a popular form in many countries, but in Vietnam, before the Covid pandemic, this was quite new, and was only applied at a few universities, and the number of distance learning students make up a small percentage of the total student population in the country. However, social distancing and the increase in the number of infected cases leave educational institutions with no other choice, from primary school to graduate school, to close school and implement online learning activities. For a country that attaches great importance to education like Vietnam, coupled with an intense competition between schools, student satisfaction becomes increasingly important. This study uses qualitative combined quantitative research methods, uses SPSS 26 software to analyze data obtained from a survey of over 350 students and students on the factors affecting satisfaction in online learning under the influence of the Covid pandemic. Research shows that course design, technology quality, teacher quality and student interaction are four factors that directly affect student satisfaction.